HTA Gifts Ltd — Beautiful Rugs & Bedding Sets, Delivered Across the UK
For further assistance, contact us at: support@htagiftsltd.com

Ordering

Q: How do I place an order?
Placing an order is simple! Just browse our collections, select your desired rug or bedding set, choose the quantity, and click “Add to Cart”. When you’re ready, head to checkout and complete your payment securely.

Q: Can I make changes to my order after placing it?
If you need to make changes, please contact us as soon as possible at support@htagiftsltd.com. If your order hasn’t been processed yet, we’ll do our best to help.

Shipping & Delivery

Q: Do you deliver outside the UK?
No, we currently ship only within the United Kingdom.

Q: How long does delivery take?
Orders are usually processed within 1–3 working days ( Monday – Friday). Once dispatched, standard delivery typically takes 5–7 working days ( Monday – Friday), depending on your location.

Q: Will I receive tracking information?
Yes! Once your order has been shipped, we’ll email you a tracking number so you can follow your parcel’s journey.

Payments

Q: What payment methods do you accept?
We accept major payment methods including PayPal, credit/debit cards, and other secure options displayed at checkout.

Q: Is it safe to shop on your website?
Absolutely. Our website is SSL-secured and all payments are processed through trusted, encrypted platforms to keep your information safe.

Returns & Refunds

Q: What is your return policy?
You can return any unused rug or bedding set within 30 days of purchase, as long as it’s in its original condition and packaging.
Customised or personalised items are non-returnable unless faulty.

Q: My item arrived damaged or incorrect. What should I do?
We’re sorry to hear that! Please email us at support@htagiftsltd.com within 48 hours of delivery, along with your order number and clear photos of the issue. We’ll sort it quickly.

Q: How do refunds work?
Once your return is approved, we’ll issue your refund to the original payment method (e.g., PayPal or card). Refunds are usually processed within 7–9 business days, but bank processing times may delay this slightly.

Exchanges

Q: Can I exchange an item?
Yes, exchanges are accepted for issues like the wrong size or colour — but only if the item remains unused and in its original packaging.
You’ll be responsible for any return and re-shipping costs. Please also share a valid tracking ID for your return parcel.

Product Care

Q: How should I care for my rug or bedding set?
We recommend following the care label instructions included with each product. Most of our rugs and bedding sets are low-maintenance, but using gentle washing and vacuuming methods helps maintain their beauty.

Other Questions

Q: Do you offer gift wrapping?
Not at the moment, but if you’re ordering a gift, feel free to add a note at checkout — we’ll do our best to accommodate.

Q: I still need help — how can I reach you?
We’re here for you. Just drop us an email at support@htagiftsltd.com and one of our friendly team members will be happy to assist.